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Having over four generations in the nursery business, we understand that outdoor plants can fail to thrive for many reasons which is why we offer our customers an optional 1 Year Limited Warranty on all of our trees, shrubs, and perennials at the time of purchase.
Garden Goods Direct limited warranty covers the one-time replacement of plants that perish during the first year post purchase excluding shipping cost. To claim your warranty, we require a photo of the plant and its surroundings to verify that the plant condition has met our full warranty terms. 100% store credit for the amount of the plant(s) will be issued immediately upon the approval of your claim.
Warranties must be purchased at the time of checkout and can not be added after your order has been completed.
Garden Goods Direct Shipping Protection is here to support the customer in the event of any issues that may arise while your order is on its way to you. We’re here to take on what can be an unnecessarily complicated and stressful claims process with carriers and retailers so that you don’t have to.
Filing a Claim:
- If your item arrives damaged, unusable, or otherwise in an unacceptable condition, or has been lost in transit, we invite you to submit a claim with customer service right away.
- When emailing customer service, make sure to include "Shipping Protection Claim" in the subject line
- Please remember to include pictures of the item(s) and packaging.
- Claims must be filed within 5 days from the date it was marked as delivered.
Learn more about what qualifies under our Shipping Protection Policies.